Discreet packaging
30-day guaranteeDiscreet packaging30-day guaranteeGot questions? We've got answers! Dive into our FAQ section for everything you need to know, all in one place.
Our customer support is available Monday to Friday: 8am-8:30pm. Average answer time: 24h.
Plus, we ensure discreet packaging for your peace of mind. We proudly deliver worldwide, so you can enjoy our lovely products wherever you are.
At checkout, you'll find the shipping cost and estimated delivery time. For our US customers, we offer fast shipping which delivers within 2-3 business days, and slower shipping that takes about 4-6 days. For our international friends, delivery usually takes between 5-10 days.
We also ship internationally, so no matter where you are in the world, you'll be able to receive your order.
We understand how important discretion is when it comes to personal pleasure. That's why we go the extra mile to ensure your privacy.
When your order arrives, it will be shipped in plain cardboard boxes without any big logos or letters. So, no need to worry about any nosy neighbors or kids knowing what's inside. It's just between you and your order.
We want you to love your purchase! If for any reason you're unhappy with an opened product within 30 days, we'll gladly exchange it for something that better suits your needs. Prefer a refund instead? We can issue that as a one-time courtesy.
Please note: This satisfaction guarantee is at our discretion and applies to one product per customer within a 100-day period. Due to hygiene and safety standards, opened products cannot be returned.
Our warranty policy is 12 months. If your toy has any defects or malfunctions during this time, we'll replace it for you. Please contact our customer service team at care@hellonancy.com to inform us that you would like to return your purchase, and we will provide instructions on how to start your return.
To order anything from Nancy, you must be at least 21 years old. We take this age limit very seriously and will not knowingly ship to anyone under 21. By using our site and ordering our toys, you confirm that you are 21 years of age or older.
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